Thursday, March 25, 2010

Great Service Fanatic Card

At work they give out these cards called "Great Service Fanatic Cards" You get one for basically just doing your job, or modeling one of the Disney Service Basics. This is what it looks like


There are two copies. One you get to keep and the other you put in a box at your location. Then I guess the do like a drawing so you can win a prize.

So there I was just doing my job, checking people in when all the sudden my manager came over and handed me the card and told me that one of the guests I had checked in had told her that it was one of the best check ins they've ever had! I was so excited to finally get one of these because some of my roommates had already gotten one.

I've been really busy, but I didn't really have much to post about. Last week was spring break and now this next week is Easter so it is getting pretty busy. Plus I went home for the weekend last week because my boyfriend was leaving for Air Force BMT. I miss not being able to talk to him, but it helps being here on the CP because I can stay busy.

Monday, March 1, 2010

Finally Done With Training!

Finally after 6 days of training at Pop Century, I have "Earned my Ears"! Which pretty much only means that I get to take the little red ribbon off my name tag and that I am now expected to know everything about everything!

I really like working at front desk. I think the management team at Pop is great as well. I need to brush up on my Spanish speaking skills because a lot of people speak very little English. For check ins I can give the basic questions, explain that the Key cards are the room key and the park tickets. Give basic directions to the building they are in. And even very basically explain the dining plan! (Which is really a lot of information if you think about it) The only problem is that if the guest starts to ask some follow up questions I get confused and then I need to call the Spanish Operator on the phone for assistance. I think as time goes on I will be able to do my basic spiel in Spanish as well as I can in English.

I have today, Tuesday and Wednesday off. Today I had my Human Resource Management Class and tomorrow is my first day of Exploring Guest Service class. Wednesday I don't have any classes but they gave me off anyway. I'm working Thurs, Fri and Sat the rest of the week and my shifts are all in the afternoon/evening! No more early morning shifts for me! Or at least for this week.

Next week BJ is coming to visit me for our anniversary and before he leaves for Basic Training. He is coming on Sunday and will stay until Thursday. We are staying at Pop Century so I asked one of the ladies in the back office if she could get us one of the new refurbished rooms! I am supposed to have those days off, so I'm keeping my fingers crossed.