Tuesday, February 23, 2010

Costuming

So I guess I will explain a little bit about Costuming here. So if you are in the college program, you are allowed to "check out" 5 sets of costumes. Some people might have more than one that they need to wear, like my roommate Amy has 2 different ones depending on which location she is assigned to. You also can get rain gear, which is very important, a heavy jacket and a lighter jacket/sweater.

How it works is you go to your costuming location, depending on where you work, and find the pieces that you need. It is basically a big warehouse with all the costumes for that location. The sizes are VERY different, so you should expect to get a costume at least 2 sizes bigger than street clothes. After you try on like 4 different sizes and find out which is right, you go and find a few of each in that size. It's just like a store, so you don't take the one that doesn't zipper or has a missing button.

Now there are two different ways that the costumes are checked out, because they are updating to a new system. With the old way the costume person scans your ID and then scans a barcode on each item. Even things like belts and hats have a barcode. With the new system the costume person scans your ID and there is a sensor bar attached to each item, you just need to place it on the counter and the sensor picks up each item. It is a lot quicker.

So after you wear it a few times you can either wash it yourself, or return it to costuming and they will wash it. When you return it you need to scan in each item you are returning, or with the new system the return chute just picks up the sensor and checks it in.

You can also order another name tag at costuming if you lose yours, or maybe you want an extra to keep on your jacket, so you don't need to switch it all the time.

The important thing to remember is to label your sweater/jacket. Everyone has the same costume at your location and they can become mixed up very easily. I just put a little piece of tape on my sweater with my name on it.

Monday, February 22, 2010

First Impressions Day 3 and 4 and First day at POP!

So on Friday and Saturday I had my final two days of training at Disney university. On day 3 we did more practice check ins and learned how to do other procedures like cashing a personal check, changing rooms, exchanging foreign currency, etc.

On Saturday we practiced more in the lab and then learned how to do checkouts. The cafeteria was closed at Disney University because it was Sat, so we went over to the Magic Kingdom to eat. I had packed my lunch and I wanted a Dole Whip, so I headed up to adventureland and bought myself one!

On Sunday I had my first on the job training at Pop Century. I had to be there at 5:45am! Thank goodness I had my own car or else I would have to call and arrange for the bus to pick me up, because they don't even run that early. I met my trainer who's name is Catherine. She will train me for 4 days and then I will have someone else. We did some checkouts first thing in the morning. Later I got to do check ins by myself with just her watching in the background. She showed me where they keep everything in the front office and how to get my drawer at the beginning of my shift. She said I did really well and she didn't really need to go over too many things with me.

They give us 2 of the refillable mugs to use in the back, so we don't waste paper cups. They also have free coffee, tea and hot cocoa for us when we are on break. Everyone seems really nice and I am excited to work there!

I have off for Monday and Tuesday, so this morning I went to my Human Resource Management class. Tonight my roommates are having a karaoke/guitar hero party. Tomorrow most of my roommates and I have off so we are going to try to go to Typhoon Lagoon. The weather is supposed to be in the upper 70's so I am hoping it will be warm enough.

Thursday, February 18, 2010

First Impressions Day 1 and 2

So on Wednesday and Today I had my First Impressions Class at the Disney University. On day 1 we went over guest service and the Disney Basics! I'm not sure they could think of one more place to stuff the Basics down your throat! After the Basics we talked about more guest service and watched a video starring that guy who is the sun in the Jimmy Dean commercials. It had its funny/cheesy moments. In the afternoon we learned how to sign on to the computer screens. There are two different places you have to log in for front desk. The first is called Green Screen and it is a very old computer program where you can't use the mouse and have to type everything. The other program that you actually use to check guests in is called DPMS and this one is newer and easier to use. And you can use the mouse! We went over all the steps you need to do to check in a guest. Then we did some practice check ins. After that we learned to sign out.

On day two we practiced taking payments with different types of payment, like cash, travelers checks, credit cards, and personal checks (which no one ever uses). Next we practiced checking in guest who wanted to do all kinds of different things. Then we got to go into the Front Desk lab, which is a room set up just like the front desk of the hotel. We got to take turns being the guest and being the front desk person. After that we went over how to balance out our drawer at the end of the shift. We also did some more Elearning on the computer.

I have 2 more days of First Impressions Training, and then on Sunday I start on the job training at my resort.

Tuesday, February 16, 2010

Pop Into the Islands Tour

Today was my "Pop Into the Island" tour at Pop Century. I had to go to the cast service building which is shared between Pop Century and Caribbean Beach. There were 7 people in the tour group but only 3 were going to Pop. First they took our picture and had us fill out a little information card. (Later they hung up this picture and info card on a welcome board in our location.)So we watched a power point about each of the resorts and then we headed out on a tour of our resort.

The trainer took me behind the front desk and showed me where everything was. I even got to meet one of the managers on duty. He seemed very nice and was up to date on everything that had happened with me and my being "miscast". I think I will really like working front desk a lot more than merchandise anyway. We continued the tour around the resort and since one of the people was for food and beverage we went back in the kitchens too. After the tour we went to lunch, and then did this "safety in motion" class. It was really really long and boring. Basically for an hour they talked about how to position yourself while lifting heavy items. I was very tired at this point and almost falling asleep.

When that was over we went to costuming. Now costuming at this building is not open on Tuesdays or Wednesdays, but we were told to ring the doorbell and tell them we are new cast members and need to get our costumes. So we ring the doorbell, and the costuming ladies let us in. But they don't know what we need, so they have to look it up. Finally I find what I need but the shirt doesn't fit right, well that is because I had the wrong shirt. I find the right shirt and get my costume. Here is what it looks like (not on me obviously, I borrowed these images from Disney)

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I actually like this costume more than the other one I had at the Studios. First off the shirt does not need to be tucked in, and it doesn't button up the front, it sort of zippers, but therefore does not bunch up and gap. The skirt, is actually a skirt, not the weird shorts, and i purposely picked a longer one so I can try and get away with only wearing knee-highs instead of full stockings. There is a sort of ugly maroon sweater we can wear, but after a few weeks I won't need it anyway.

After the costuming we had to do some more ELearning. I had already done most of mine though because all the general ones I did while training for Merchandise. I was scheduled to stay until 5:30 But I was finished at 3:30. They gave us this cheesy certificate too.

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The next few days will be First Impressions class at the Disney University, and then on the job training all next week. I was shocked when I looked at my schedule for Training! Everyday starts at 5:45 AM! I hope it is only because I am training, since it seems like everyone else on the college program works the Afternoon/Night shift.

Monday, February 15, 2010

Not working = No $$

So I haven't worked since last Sunday. I was told that my managers would talk to housing about not taking the rent out of my check because I was not working, and it was Disney's fault.

So imagine my surprise today when there is a notice on my apartment door that says I owe them $114 for rent which had to be paid by Wed. So I call the number on the bottom of the paper. So they don't charge you rent the first week, instead they take double out of the next week. So I owed $84 for the first week and another $84 for the second week. I only worked one day last week, so I made a total of $58 and Price management took $53 of that for rent. Thus I owe them $114.

So being pretty mad and frustrated with Disney at this point I call them on the phone and try to explain what was going on. How I requested a medical accommodation weeks before I arrived, and had my restrictions approved on Jan 13th, yet when I arrived on Feb 1st management had no idea I needed accommodations. My managers then took me off the schedule and I haven't worked since the 7th. I told them that I was told that my managers would talk to housing about my situation so they would not take rent out of my check this week.

The person on the phone said she needed to talk to her supervisor who then needed to contact the Lady I had talked to at employee relations. About an hour later she called me back to say that Employee Relations had confirmed that I had done everything correctly, but that I had been miscast into the wrong role. They comped me the rent for last week since it was Disney's fault, so now I only owe them $30 for the first week still.

Tomorrow I start my training at Pop Century, doing the tour of the resort and getting my new costume. Then I have my First Impression class at the Disney University Wed through Sat. I'm glad to be working finally again, but not so happy about having to do all new training.

Saturday, February 13, 2010

New Job

So after sitting around in my apartment all week without working someone from employee relations called me to talk about my medical accommodations. She told me that they had approved the revisions and that they were trying to find a new role for me. She said that there was an opening for a front desk position, so we talked about the requirements for that.

Well today was Saturday and I hadn't heard anything so I tried to call someone who could tell me what was going on. I was kind of mad because I did everything I was supposed to do and Disney was the ones who messed up.

Today someone called me from the Training Team to tell me that my role has been changed from Merchandise to Front Desk/Cashier at Pop Century! So on Tuesday I have like an orientation at the resort and on Wed, Thurs, and Fri is my Lasting Impressions class at the Disney University.

I'm glad that they finally got everything straightened out but now I'm nervous that I won't get the days off I wanted for when BJ is coming to visit. I asked the person on the phone and they said to resubmit them and put a note on it that says you are resubmitting them because your work location changed.

Yesterday Amy, Elizabeth, Brittany, Ren, Nicole and I went to the Magic Kingdom at night. It had poured all day so the park was basically empty. Britt and Amy forgot their ID cards so they had to go back to the apartment. They were going to meet up with us but Brittany never found hers so they didn't. Elizabeth, Nicole, Ren and I went on all the rides in Fantasyland, the park was empty, we walked right on Dumbo. We rode Goofy's Barnstormer twice! and got to go in Mickey and Minnie's houses while they were completely empty, so we got to look at everything. On the way out we watched Spectromagic at 11 and then headed back to the apartment.

I don't know if people want to do stuff after they get back from work tonight. Since it is presidents day weekend the Magic Kingdom is open until midnight tonight.

Friday, February 12, 2010

Days off = bored

So I haven't been working but my roommates have. The parks are only open until around 9pm right now so by the time they get home from work it is too late to go. My roommate Amy and I went to Downtown Disney a few times because we could get a 50% holiday discount until the 11th. So I bought everything I wanted while I could get half off instead of the regular 20%.

I spilled iced tea on my laptop and it died. I was really mad at myself. I took it to Best Buy were the guy told me it would cost $85 to send it out to have it looked at and for that type of damage it would cost over $300 fix. So it would have been $400 to fix a laptop that I paid $700 for. I decided to buy a new one, so I went to Staples and bought one for $730. It is a little bigger than my old one but it had the newer operating system.


I also started my class with the Disney University. I am taking Human Resource Management. It is once a week for 4 hours. So far it seems interesting and the instructor is very nice. In March I will also be taking a seminar series on Guest Service.

Last night Lene, Nicole, Christine and I went over to the Magic Kingdom, because it was the last day to get our discount. We went on Pirates and then on Big Thunder Mountain Railroad. Then we watched Wishes. We made our way up to Main Street were it was packed because people were trying to leave, but other people were sitting on the sidewalks to watch the nighttime parade! We went into the Ice cream shop and got ice cream with little chocolate circles stuck in the scoop to look like Mickey ears!

After that we went shopping and watched some of Spectromagic (the parade) Lene, Nicole, and I went to Downtown Disney and got something to eat at Earl of Sandwich!

Magic Kingdom is open until 11 tonight because it is Presidents day weekend, so when Amy and Elizabeth come back from work we might go over there and ride some rides.

Not working!

I forgot to post a picture of the pin we got for completing Merchantainment.

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I have been having a lot of trouble with the medical accommodations I need for work. I had submitted a packet that my doctor had filled out explaining what restrictions I needed. However my managers did not know anything about it. When I finally got a copy of the restrictions and talked to the manager I tried to explain that I don't need the accommodations all the time, but she said they need to follow exactly what is on the form. The one thing they were having an issue with is No walking/standing more than 40 mins per hour. Now I tried to explain that some days are better than others and that 40 mins is a worst case scenario, but again they need to follow what is on the paper. She suggested a 15 min break after 2 hours and I said that would be fine, but I had to talk to my Dr. and get him to send a revision.

So I haven't been to work since Sunday because they called me and told me they needed time to get everything straightened out. Okay....So then they called me and told me they were taking me off the schedule until the new restrictions were approved. They said that housing wouldn't take rent out of my paycheck for the week. But they already don't take it out the first week so by the time I get paid again I will owe 3 weeks!!

Monday, February 8, 2010

Merchantainment and Training Tier 2

On Saturday I had my Merchantainment class. They taught us how to use the registers and talked about the different forms of payment, discounts etc. It was kind of boring since I already have retail experience. The hardest part is counting back the change. They want you to count up from the total, so if the total is $8.90 and they give you a $10 you start with 10 cents and then you are at $1, then you add another $1 so it is equal to 10. I think it is stupid that we can't just be like $1.10 is your change.

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Sunday was when I had tier 2 training at the Studios, we did a lot of things in training mode and then took some customers, I also did some stocking and learned how to do package pickup, resort shipping, and damages.

Today Monday, I had my first class for Human Resource Management. I wanted to take a different course but it was all filled, so I have to wait until the summer session starts. After my class I went to Downtown Disney and to Target. Tomorrow I don't have to work so I don't know what I will do.

Friday, February 5, 2010

"On With the Show" and Merchandise Tier 1 Training

On Thursday I had my theme park orientation, "On With The Show" at Disney's Hollywood Studios. It consisted of a tour around the park and backstage area, and then at the end we met one of the cordinator of training for our area, who took us to costuming to get our costumes. I found out there are 3 different costumes for my area, I only have the one right now so borrowed some images from the Disney site

This one is the one I wear if I work at the Main entrance cart or at Movieland, which is located on the left right before you enter the park, yes there are shorts and yes they are the same ugly teal color!

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This one is for if I work at either of the carts in the center of the park near the Sorcerer Hat. There are shorts and they are black too.

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This one is for Mickey's Of Hollywood, Sids, or Keystone, pretty much my main costume. The jacket is optional

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Today, Friday was my Merchandise Tier 1 training. It was sooooo long. Seriously we could have went over everything in about 3 hours but instead they dragged it out to 8! I mostly did a lot of walking around with the trainer showing me different locations. I also had to take some training modules on the computer on Hazardous Materials (so boring) and Guests with disabilities. All day they repeat the Disney Basics over and over again. I also got a lanyard for pin trading! Many people asked to see my pins, but only 2 would trade with me. I have some pretty junky ones so when I work again on Sunday I am going to trade the junk ones for good ones that people want. I was so excited when I got to go home!

Wednesday, February 3, 2010

Traditions

Today was Traditions. There were two separate sessions. Amy, Elizabeth, Nicole, and Ren had to be at the bus stop by 6:45am! Brittany, Christine, Lene, and I were at the second session so we had to be at the bus by 12:45 (much better lol.) So we got all dressed up in our professional clothes and went to the bus stop. There were so many other people there, We couldn't get on the first bus, luckliy there was a second one right behind it. We pulled up to the Disney University, which is located just past the Magic Kindgom.

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Once inside we had to look at the back of our program guide to find our group number. Brittany had a different one so she went to a different group while Christine, Lene, and I got to stay together. We waited in line to get our company ID and then went into a room and chose a table to sit at. We talked about the Disney Company's expectations and standards, as well as guest services. We even played a game and answered questions to win prizes. I won a little pluto statue!

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We then got to go over to the Magic Kingdom and walk backstage and through the Ultilidors under the park. We did an activity and then returned the the Disney University. The underground was cool, there were lots of people from all over the park , but it smelled like garbage.

Once back at the classroom there was a knock at the door. IT WAS MICKEY!!!! He had brought us a present! What was it? OUR NAMETAGS!!!!

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After Traditions we went outside to board the bus. There were two there but they were filled. The bus driver said another one was supposed to come in a few minutes. We were stranded in the parking lot for like 15 mins before it finally came. The driver said he was only going to Chatham Square, but there were a few kids who needed to get back to Vista Way. He agreed to take them too. Once back at the apartment, Amy wanted us to come meet them at Epcot, but Christine and Lene needed to buy black shoes for tomorrow, so we decided not to meet them. Brittany and I stayed at the apartment.

Day 2

I have seven Roommates and I live in a 4 bedroom apartment. Besides myself my roommate is Amy, she is from Fl and is working Merchandise at Epcot. Brittany is From Michigan and is working Quick Service food and Beverage at the Magic Kingdom. Christine is from Georgia and is working Merchandise at the Magic Kingdom. Ren is from Massachusetts and is a character performer. Nicole is from Florida and is also a character performer. Lene is from Florida and is working Merchandise at Toon Town at Magic Kingdom. Elizabeth is from California and is working attractions at Frontierland at Magic Kingdom.

Here are some photos of the apartment. I am not fully unpacked and organized as of yet. First is the living room/dining room area
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Here is the kitchen
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Here is my bed
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Amy and I's closet
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And the sink in our room
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On Day 2 we didn't have anything offically scheduled, so I went to Wal-Mart in the morning, afterwards I went to an information session to sign up for some disney courses. I am taking Human Resource Management and a seminar on Guest Services. I really wanted to take the Seminar on Marketing, but it was all full. That night they had a welcome party for us at the tennis courts, it was football themed. There was free pizza and a DJ but the best part was this:

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Tuesday, February 2, 2010

Check-In Day!

Monday was check-in day! We left Pop Century and arrived at Vista Way at 8 am. BJ was separated from me while I waited in a long line to check in. First they gave me a program guide and I waited in a line to get my housing assignment. They asked me if I would rather live at Vista or Chatham, and I told them Chatham. I also asked to be on the 1st or 2nd floor, they said the only one open was a 4 bedroom, meaning I would have 7 roommates! I said it was okay and I moved through the line, signing the release form and getting my key, then I got my photo taken for my ID. It looks terrible. It is an extreme closeup and looks like a mugshot. I met up with some of my roommates after that while in line and we started talking. Then we got our time to go to casting. Then I went to my apartment and started to unload my car. But there was no time to unpack because I had to go to casting.

At casting I had to wait in another extremely long line. At the end of the line they took us 3 at a time and told us where we will be working. Drum roll please! I am working at Hollywood Studios on the left block, all the stores on the lefthand side when you walk in!

The excitement quickly wore off as I had to wait in multiple lines. First for discussion of the Disney look, then for my onboarding paperwork, next was the payroll card, then my I-9 employment form, then it was downstairs for fingerprinting and background check. BJ was falling asleep in the waiting area!

After casting we went over to downtown Disney to eat at Earl of Sandwich. Then we returned to unpack some stuff. At 2:20 I had to take BJ back to Pop Century so he could take the magical express to the airport. I cried when I had to leave, but I couldn't stay because I had to be back for the housing meeting at 2:45.

The housing meeting was really long and boring. They basically just went over all the rules and stuff. After that my roommates and I all went out to House of Blues for dinner.

Vacation (Part 3)

Sunday was our last day, as I was moving into my apartment on Monday Morning. We started the morning at Hollywood Studios so we could see MuppetVision 3D and ride Rockin Roller Coaster, Tower of Terror and Toy Story Mania Again. This time BJ won. We got to meet Woody and Buzz too.

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Then we wanted to eat lunch at Wolfgang Puck Express again! Afterwards we went to the hotel to pack up our stuff before heading over to Fort Wilderness to go to the Hoop-dee-do-Revue.
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Then it was over to the Magic Kingdom for extra magic hours. We headed for the Jungle Cruise, and Pirates, then Big thunder Mountain. We wanted to go on Space Mountain but it wasn't running! thats when I remembered that once while we were on the transt authority we went through space mountain and the lights were on. We ran to get on and sure enough the lights were on!

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After we went on Its a small world and Dumbo. Then we got to meet Chip and Dale
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After we went on Buzz Lightyear and then finally on Space mountain. Then we headed back to the hotel and loaded up the car. The Next day was my Check in day for the College Program!

Vacation (Part 2)

After the Segway tour we went over to Downtown Disney to buy our tickets for La Nouba, by Cirque du Soleil. We bought this yummy snack!
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After we picked up our tickets it was time to go to Animal Kingdom.

First we did the safari, and then we rode on Expedtion Everest! Lunch was at Yak & Yeti, afterwards we saw the Finding Nemo Stage show and walked the jungle trail in Asia. We caught the parade at 4:45 The park closed at 5pm but we were staying for the Extra Magic Hours so we headed over to the Bug's Life 3D movie and then the Festival of the Lion King Show, after that we went on Dinosaur and had burgers and fries for dinner
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After dinner we went back to the hotel to get ready for Cirque de Soleil. After everybody was "Neat n Pretty" we went over to Downtown Disney to see the show.

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The show was interesting....the acrobats were really cool, but the show was just so strange...I had no idea what was going on! BJ really enjoyed it though. After the show we went to Planet Hollywood, because BJ had never eaten at one. We just ordered appetizers and drinks before going back to the hotel at around 12:30.

We slept in the next morning before heading over to the Studios again. We had lunch at the Sci-fi Dine In, a restaurant themed like a drive in movie theater.
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We shared some onion rings, and I had a chicken sandwich and BJ had Ribs we took dessert to go because we were stuffed!
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After that we had to hurry to meet the Power Rangers! BJ was prepared with his power rangers shirt and everything! The Power Rangers loved his shirt!
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After that we ran over to the Beauty and the Beast Show and then did the Backlot tour. At 3 pm we watched the Block Party Bash.
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After the parade we went back to the hotel to take a nap, and eat dinner before returning for Fantasmic! After the show we went back to the hotel and got some food from the food court to share.

The next morning we got up early and got over to Magic Kingdom at 9am. We saw Philharmagic, went on the Carousel , Peter Pan, Snow White, Winnie the Pooh,
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BJ even tried to remove the Sword in the Stone!
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At around 11am we headed over to Downtown Disney to eat at Wolfgang Puck Express and to do Disney Quest

I had the Barbeque Chicken Quesadilla and BJ had a BBQ Chicken Focaccia sandwich. We both had the Creme Brulee for dessert
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After lunch we went to Disney Quest. It is an interactive amusement park. They have lots of arcade games, and motion simulator type rides. We went on Cyber Space Mountain where you design your own roller coaster and then ride on it. It made us feel so sick! Actually almost all of the rides made us feel sick. We left after about an hour disappointed.

We headed back to the Magic Kingdom and visited Mickey and Minnie's Houses
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After that I wanted to meet the Princesses, after all BJ got to meet the Power Rangers so why not?
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Princess Aurora asked me where I was from and I told her Pennsylvania, to which she replied " I've never been to that Kingdom before! Are there many Dragons there?" I told her there were no dragons and she said "Oh! Your prince must of scared them all away! He must be very brave!"

We had a dinner reservation at 'Ohanna at the Polynesain Resort. We checked in and asked to sit by the window so we could see the fireworks here is our view:
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When the fireworks started they piped in the music from the Magic Kingdom. It was amazing!

After the fireworks ended we headed over to Epcot for the Extra Magic Hours. Our first stop was Mexico to go on the boat ride. I love this Pinata!
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Then we went on the boat ride at Norway, and noticed this hidden mickey in the painting at the loading dock!
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Afterwards we headed over to see the American Adventure Movie and then it was time to go back to the hotel.


The next morning we returned to Epcot to finish the rest of Innoventions. We did some storm thing, and then played Where's the Fire. After that we went on Ellen's universe of Energy, (Which was BJ's Favorite Part of the Whole Trip) After that we headed into the World showcase to play our Kim Possible Adventure in Japan. We got to meet Aladin and Jasmine and Genie and Captain Hook and Mr. Smee
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Then we rode Test Track and Journey into the Imagination again.

Soon it was time for dinner at Le Cellier the Canadian SteakHouse. We had yummy bread, cheddar cheese soup, BJ had Spicy Chicken and Chipotle Sausage. I had the filet with maple barbeque sauce and BJ had Salmon. For Dessert we both got the Maple Creme Brulee!

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After dinner we stopped at Club cool to try some sodas from around the world. I made BJ try the Beverly from Italy (gross)
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But we couldn't stay long! We had to get to the Magic Kingdom to see SpectroMagic and Wishes!

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After Wishes I wanted to stay to see the "Good Night Kiss" an hour after park closing, so we looked around in some shops and bought this ice cream cookie sandwich at the Main Street Bakery

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