Tuesday, January 1, 2013

Potential CP Phone Interview Questions


This is by no means an exhaustive list, I also did not create this list but found it elsewhere.
General
  • Why do you want to work for Disney? **Almost always asked
  • How do you deal with repetitive work days?**Frequently asked
  • Do you have any experience speaking in front of large groups of people?
  • How do you feel about having roommates and living away from home?
  • Do you think any of your past jobs will help in any of your top 3 choices?
  • Why do you think you are qualified for your top role?
  • Are you comfortable handling money?
  • Do you have any tattoos or body modifications?*Always asked DO NOT LIE
  • Are you familiar with the Disney parks and resorts?
  • What does Disney mean to you?
  • How will the CP help you professionally?
  • What are you most looking forward to in the DCP?
  • What makes you a good candidate for the DCP?
  • What can you offer to the Disney company?
  • What are 3 positive qualities about yourself?
  • Describe a situation where you have had to work with a difficult person, boss, or teacher. **Frequently asked
  • What Disney character are you most like?
  • What is your favorite memory of Disney?
  • Do you mind working outside in the Florida heat and in the rain? **Frequently asked
  • Would you rather work alone or in a group setting?
  • How would you help a guest who speaks little or no English?
  • Tell me about some jobs you have previously held.
  • Tell me about a time you made a guest or customer happy at a previous job. **Frequently asked
  • How would you handle a roommate disagreement?
  • How would a previous manager describe you?
  • Do you mind working mornings, evenings, overnight, weekends, and holidays? **Frequently asked
  • Do you prefer a fast paced or slow paced work environment?**Frequently asked
  • What are 3 negative qualities about yourself?
  • What is your favorite Disney (movie, ride, park, character), and why?
  • What are your top 3 roles? *Always asked
  • How would you handle an emergency?
  • Are you open to the QSFB or Custodial roles? **Frequently asked
  • Why are these your top 3 roles?

ROLE SPECIFIC:

BBB

  • Do you have any salon experience?
  • Do you have any childcare experience?
  • How would you react if a little girl was shy or scared?

Costuming
  • Are you comfortable operating an advanced costume checkout computer?
  • Are you willing and able to carry heavy (up to 50lbs+) costumes to different locations?
  • Would you be comfortable working independently?
  • How do you feel about working “backstage” with minimal guest contact?
  • Are you willing to operate basic laundry equipment?

Housekeeping
  • Are you comfortable working with cleaning chemicals?
  • How do you feel about working in a guest’s room while they are not there?
  • Are you able to work independently with little to no guest contact?

Lifeguard
  • Are you comfortable working for long periods of time in the Florida heat?
  • Are you willing to work in another role during off-peak seasons?
  • Are you comfortable with spending long periods of time standing in water?
  • What would you do in the event of a guest injury or illness?
  • Do you believe you are able to pass the swim test?

Custodial
  • Are you comfortable with emptying trashcans (which may include shooing bees or flies) and lifting heavy garbage bags?
  • Are you willing to bus tables in restaurants and outdoors?
  • Are you comfortable working for long periods of time outside in the heat, rain, or cold?

Main Entrance
  • Are you comfortable delivering long speeches on a microphone?
  • How would you make a guest feel special as they enter a park?**Frequently asked
  • Are you willing to drive a large parking tram?
  • Are you willing to help with crowd control during parades and park openings?

Merchandise
  • Are you comfortable with handling cash? **Frequently asked
  • What would you do if a guest was looking for a specific item, but you are out or don’t sell this item? **Frequently asked
  • Are you comfortable suggesting items to guests based on first impressions?
  • Are you willing to work independently outdoors at a cart?

Photopass
  • Are you comfortable with operating digital cameras?
  • How do you feel about achieving monthly sales goals and suggesting products?
  • Are you comfortable working in several different parks, potentially all in the same week?
  • How do you feel about a guest refusing a picture?

QSFB
  • Are you comfortable preparing simple food items, which may include using a fryer, grill, or other cooking equipment?
  • Would you be willing to wash dishes or bus tables?
  • Are you comfortable selling alcohol?
  • Are you able to multitask?
  • Are you comfortable handling cash and using a cash register?
  • How do you feel about working independently at a food cart?

FSFB
  • Are you comfortable handling cash and using a register?
  • Are you willing to spend long periods of time rolling silverware, and folding napkins?
  • Have you ever managed a seating chart, or are you willing to learn?
  • What would you tell a guest if they wanted to eat at a restaurant, but there are no tables available for several hours?

Recreation
  • Are you willing to train with watercraft, arcades, and other recreational facilities?
  • Do you believe you will be able to pass the swim test?
  • Are you willing to work in another role during the off-seasons?
  • How do you feel about working for long periods of time outdoors and around water?

Transportation
  • Do you have a valid driver’s license?
  • Are you comfortable memorizing and delivering long speeches?
  • Are you comfortable talking to other CM via radio?
  • Are you willing to help with crowd control during parades?
  • How do you feel about driving large vehicles (such as a monorail or bus) filled with guests?

Vacation Planner

  • What do you think the duties of a vacation planner are?**Frequently asked
  • Are you comfortable handling large amounts of money and achieving monthly sales goals?**Frequently asked
  • How do you feel about working in multiple parks, potentially all four in a week?
  • Are you willing to help with crowd control during parades?
  • Are you comfortable working with a computerized ticket system offering over 128 different ticket combinations?
  • How do you work while under pressure?

Character attendant

  • How would you react if a child was being violent with a character?
  • What does character integrity mean to you?**Frequently asked
  • What would you tell guests if you had to turn them away because a line is closing for the day?
  • What would you do if a child was afraid of a character?
  • What would you say if someone asked why the fur character doesn’t talk?**Frequently asked
  • How would you say “(mickey, Cinderella, ariel, Donald, beast) has to leave?”

Attractions
  • What would you do if a child wants to ride space mountain, but is too short?**Frequently asked
  • What would you do if a guest wanted to get on an attraction but it was out of service?
  • How would you feel about operating a ride?
  • Would you be willing to help with crowd control during a parade?
  • Are you comfortable talking in front of large groups of people?
  • Can you memorize and remember long speeches?**Frequently asked
  • What would you do if you messed up your spiel?

Bell Services

  • Are you willing and able to carry heavy (up to 50lbs) luggage (including overhead)?
  • Are you comfortable talking to guests on the phone?
  • Are you comfortable being the first CM that a guest interacts with on their vacation?

Hospitality
  • What would you do if a guest wanted a specific type of room and there were none available?
  • How do you feel about being trained on a computer system?
  • How would you make a guest feel special as they are beginning their vacation?
  • Are you comfortable talking to guests on the phone?
  • Are you comfortable handling large amounts of cash?

Concierge
  • What do you think the duties of a concierge are?**Frequently asked
  • Do you have any experience handling cash, including foreign currency, and travelers checks?
  • How do you feel about being trained on a computer system?
  • What do you expect when you stay at a Disney Resort?**Frequently asked

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