Wednesday, April 28, 2010

Disney Exploration Series Class

So I have been taking an Exploration Series class on Guest service. Each week a different line of business comes and presents information to the class. One week people from Guest Relations came. Another week we had some people from Merchandise. The two most interesting ones were Food and Beverage and Room Operations.

When Food and Beverage came we talked about how they decide what options and products they offer, and how they decide what to charge for each item. We broke up into teams and were given a bunch of ingredients on a tray. We had to make something and figure out what it would cost for that item then charge 25% based on the cost. Then we presented our product. One groups ended up costing $25!


Yesterday we did Room Operations and we had class at the Animal Kingdom Lodge. We got to take a tour of one of the deluxe villas! It was huge. There are 75 people in the class and we all fit in there with plenty of room to spare.

This is the living room/dining area
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This is the kitchen
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This is the pool table
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This is one of the bedrooms
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This is the master bedroom
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This is the master bathroom
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And the TV in the master bathroom
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Here is the view from the balcony (Which there are 3 of)
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3 comments:

  1. I'm thinking of taking this class in the fall. Would you recommend it?

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  2. It is fun, its not one of the collegiate classes so it is only 2 hours a week, and there aren't really any outside of class assignments. Each week we talked about guest service in a different line of business. The teacher is really nice and funny, and she knows a lot of information about other aspects of the company as well.

    I would still definitely consider taking one of the collegiate classes too. I took one of each and was okay with time management and such.

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  3. I love reading your blog because now I know what to do once I get there. I'm going down in August. Can't wait!

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