Saturday, August 3, 2013

My Magic+ Guest Testing!

Hello everyone! Sorry I have been MIA lately, I have a few posts to share once I get some free time about some awesome opportunities I have had since I've last updated. But for right now I'll give an update about what I've been doing at work.

So as I've mentioned before the role of Guest Relations is really changing. One of the big changes involves the new MyMagic+ and the Magicbands. So in the near future guests will be able to do almost everything with a wristband known as a Magicband. This will function as their room key, park ticket, charging to their credit card and most importantly FastPasses. Guests will be able to book Fastpasses 60 days in advance of their stay. You can make changes by using an App on your smartphone or tablet, at your hotel front desk, Guest Relations or at kiosks throughout the park.

So in addition to working in the Lobby we now have what is called "Regional Guest Relations" At DAK they are located at the Fastpass attractions and by the tip board. We have two iPads, one is for guests to use to change their itinerary on their own, the other is for us to use if we need to do something for the guest. Right now we are doing at test with guests staying at certain resorts.

The first two days have been challenging to say the least. Mainly because many of us do not have much experience using the program and dealing with issues. You have to sort of learn as you go along. Second is there still are not many guests needing assistance (Which is good I suppose) so I seem to be standing around doing nothing related to Magicbands. In fact that is one of my only complaints. I sort of feel like while standing at the attraction I am doing everything but working with the Magicbands. There are lots of questions to be answered, directions to be given and descriptions of the attractions. I don't mind answering questions but it is difficult to stand around for hours and not really have a purpose.

So far the guests I have encountered have not had any serious problems and they were understanding if I was unsure of how to do something because just like them I am learning too. I also feel bad for my coordinators because it was very difficult for them to try to work with a rotation so we could spend sometime inside and not have to be outside all day. I think it will take a little bit to get all the kinks worked out, but will settle down soon.


  1. We are coming down in a couple weeks and are part of the testing. Should be interesting, we have already picked out some fastpass+ times. We have conversed briefly on the DIS, I hope to swing by and see if you are working when we are there :)

  2. Hurray for a new update ! What will guests use who do not stay on property? Will they be using MagicBands also or are they limited to on property guests?

    1. Currently in the testing phase they are limited to resort guests at select resorts. In the future everyone will have the MagicBands including day guests, AP holders, and Cast Members.